Minimal call duration: 120 sec

Call hours: Monday- Sunday: 10:00am- 2:00am

Time Zone: EST

Call limits: no cap

Concurrency cap: 10

GEO: Target Zip: https://docs.google.com/spreadsheets/d/1LLbafEvO9IVxQTDQcikTwyLUg8sn5eE-305CjUkH3A0/edit?usp=sharing

Call approval/refusal time (hold period): 7 days

Definition of a qualified call: 

• Caller must be interested in new service within service area.
• All type of water damage restoration services.
• No customer service calls, billing etc.

Allowable Traffic: SEO, Paid Search

Prohibited types of traffic: FB Marketplace, and SMS, Incentivized traffic, Coreg, traffic exchange networks, click farms, Online Classifieds Ads and Craigslist and GMB

Calls might be refused upon merchant's reporting/tracking system (duplicate, duration discrepancy, wrong service area, wrong industry)

**IMPORTANT: Must add the following disclaimer at the bottom of your site

Disclaimer: [This site] is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and [this site] does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on [this site].

**If you are planning to use verbatim like 24/7 services or Same- Day Service it is required to add the following disclaimer at the bottom of your page. If not, don't use at all.

Same-day and 24/7 emergency services are subject to provider participation, location, technician availability, and demand. Availability is not guaranteed and may vary by market and appointment capacity.

MarketCall