Minimal call duration: 90 sec post IVR

Call hours: Monday- Friday: 8:00am - 8:00pm
                   Saturday: 8:00am - 12:00pm
                  Sunday: 9:00am - 12:00pm
                               
Time Zone: EST     

Call limits: No cap

Сoncurrency cap:  10

Application processing time (hold): 7 days

GEO: https://docs.google.com/spreadsheets/d/1QcZTKkw7inlTwE5djRRky1u6uAjx3DlRcQeJ1X6RSWc/edit?usp=sharing

Definition of a qualified call: 

• Callers interested in getting Pest control services.
• Services for pest offered:
  Ants
  Cockroaches
  Fleas or mites
  Hornets or wasps
  Inspection
  Mosquitoes
  Rodents
  Spiders

Definition of an unqualified call: No animal control/wildlife removal calls. No customer service or billing calls.

Allowed types of traffic: Paid Search, SEO, GMB

Forbidden traffic: Incentive, Co-reg, Rewards, Mystery Shoppers, Ringless Voicemail, Branded

Calls might be refused upon merchant's reporting/tracking system (duplicate, duration discrepancy)

**IMPORTANT: Must add the following disclaimer at the bottom of your site

Disclaimer: [This site] is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and [this site] does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on [this site].

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